Refund policy

Refunds and returns

Personalised Busy Books are made to order with your child's details, so I cannot accept returns or refunds for change of mind. If your book arrives faulty, damaged or not as described, please contact me within 14 days of receiving it, with a photo, and I'll repair, replace or refund it.

Hard copy play guides: Faulty or damaged items will be replaced or refunded. Please contact me within 14 days of receiving it, with a photo, and I'll repair, replace or refund it.

Ebooks are digital and can't be returned once downloaded. If you have trouble downloading or opening your file, contact me and I'll sort it out. If I can't fix it, I'll refund you.

Your rights: Our goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

To make a claim: Email hello@playofthedayau.com with your order number and a photo if relevant.